Valmere ships worldwide. This policy explains how and when your order will arrive.
1. Where We Ship
We ship to most countries and territories. If we cannot deliver to your address, you will be notified at checkout or contacted by our team and fully refunded.
2. Processing Time
Orders are processed within 2 to 5 business days after payment is confirmed. During this time each watch is picked, inspected and packed for international dispatch. Orders are not processed or shipped on weekends or public holidays.
3. Shipping Methods and Delivery Times
- Standard Shipping: estimated delivery in 10 to 28 business days after dispatch. Free on all orders.
- Express Shipping: estimated delivery in 8 to 25 business days after dispatch.
Shipping rates and the options available for your address are shown at checkout. Delivery times are estimates and are not guaranteed, as they depend on the destination and the carrier.
4. Order Tracking
When your order ships, you will receive an email with your tracking number and a link to follow your delivery. Tracking may take 2 to 5 business days to show its first update.
5. Customs, Duties and Taxes
Our watches are shipped from our partner warehouses in Europe and Asia. Depending on your country, your order may be subject to import duties, taxes or customs fees. Unless these are collected at checkout, they are the responsibility of the recipient and are charged by the carrier or customs authority on delivery.
If a package is refused or not collected and is returned to us, we will refund the order minus the original shipping charges and any return costs incurred.
6. Address and Delivery
- Please make sure your shipping address is complete and correct. Contact us as soon as possible if you need to change it; we cannot change the address once the order has shipped.
- We are not responsible for orders delivered to an incorrect address provided at checkout.
- If no one is available to receive the package, the carrier may attempt redelivery or hold it at a local pickup point.
7. Delays, Lost or Damaged Packages
International deliveries can occasionally be delayed by customs inspections, carrier volume, weather or other events outside our control. If your order has not arrived within the estimated window, or if tracking has not updated for 10 business days, contact us. We will open an investigation with the carrier and, if the package is confirmed lost, we will send a replacement or issue a full refund.
If your package arrives damaged, please take photos of the box and the item and contact us within 7 days of delivery.
8. Contact
For any question about shipping or your delivery, email support@valmerehours.com.