Shipping policy

Valmere values transparency in the shipping of its products and sets out below all the conditions applicable to its shipping policy and delivery times. Our items are imported from suppliers located in Europe and Asia, which ensures quality and variety, but may result in different delivery times due to international logistics processes.

1. Shipping Methods

We offer the following shipping options:

  • Free Shipping — estimated 10 to 28 business days, valid throughout Brazil.
  • Express Shipping — estimated 8 to 25 business days, available for all served regions.

The delivery time begins to count after payment confirmation.

2. Processing Times

After payment confirmation, the order goes through picking, inspection and preparation for international dispatch. This process takes 2 to 5 business days.

3. Order Tracking

Once the order has been shipped, the customer will receive a tracking code by e-mail and WhatsApp, plus a link or instructions to follow the shipment. Tracking can be done directly on our website or the carrier's, as applicable.

4. Delivery Conditions

  • Deliveries are made Monday to Friday, during business hours.
  • It is the customer's responsibility to provide a complete and correct address.
  • If no one is available to receive the order, further attempts may be made according to the carrier's policy.
  • In some locations, pickup may take place at the nearest post office if the address has delivery restrictions.

5. Delays and Incidents

As these are imported goods, the delivery time may vary due to customs procedures, customs inspection, strikes, weather conditions or carrier logistics operations. In the event of loss, excessive delay or non-receipt, Valmere will open an investigation with the carrier and take all necessary measures to resolve the issue, and may either re-ship the product or issue a refund, as applicable.

6. Served Regions

Valmere delivers throughout the national territory. The delivery time may vary according to location, shipping method and logistics availability.

7. Contact

For questions or incidents related to delivery, contact us by e-mail: support@valmere.com.