Terms of service
Welcome to the Valmere website. These Terms of Service govern the use of our website, products and services. By accessing our platform or making a purchase, you fully agree to the conditions below. We recommend reading them carefully before using the site.
1. General Conditions
- Use of the site is permitted only for those aged 18 or over, or minors duly authorized by their legal guardians.
- Valmere reserves the right to update, modify or discontinue any part of the site, products or services at any time, upon publication on the site itself.
- By completing an order, the customer declares that all information provided is true, complete and up to date.
2. User Registration
To make purchases, it may be necessary to create an account with personal data such as name, tax ID, address, phone and e-mail. The user is responsible for maintaining the confidentiality of their access data. Valmere is not responsible for unauthorized access resulting from the user's negligence with their account.
3. Products and Services
Product descriptions, images and technical information are provided with the greatest possible accuracy. Product availability may change without prior notice. Valmere reserves the right to correct any errors in description, price, stock or information presented on the site.
4. Prices and Payment Methods
Prices include applicable taxes, unless otherwise stated. We accept different payment methods, such as credit card and Pix, subject to availability at checkout. Order processing will begin only after payment confirmation.
5. Deliveries
Delivery times and shipping costs are shown at checkout. Valmere is not responsible for delays resulting from external factors such as strikes, customs operations, weather conditions or carrier logistics failures. The customer must ensure that the address provided is complete and correct, avoiding delays or returns.
6. Exchanges and Returns
The rules for exchanges, returns and refunds follow the Return and Refund Policy, available on our site. Prior reading before purchase is recommended.
7. Intellectual Property
All content on the site, including texts, images, logos, icons and layout, is the property of Valmere or its partners. Any reproduction, distribution or unauthorized use of content without express permission is prohibited.
8. User Responsibilities
The user agrees not to use the site for illegal purposes or in violation of these Terms; not to attempt to access restricted areas or carry out any form of reverse engineering, vulnerability exploitation or actions that compromise the integrity of the site; and not to distribute viruses, malware or carry out acts that harm the platform's operation.
9. Limitation of Liability
Valmere is not responsible for damages caused by the inappropriate or improper use of purchased products. It is also not responsible for access interruptions resulting from third-party technical failures, such as internet providers, payment gateways or hosting services.
10. Changes to the Terms
These Terms of Service may be changed at any time. The updated version will always be available on the site. Continued use of the platform after changes constitutes automatic acceptance of the new conditions.
11. Contact
For questions or requests related to the Terms of Service, contact us by e-mail: support@valmere.com.